How to View Tickets

1. Sign In to Help Center.
   
   
2. Go to "My Area".
   
   
   
   
   
   
   
3. Find the ticket through the following:
   - By sorting through Status
   - By sorting through who created the ticket
   - By sorting through Departments
   - By searching through keywords
   
   
4. Once the ticket has been identified, the current status/resolution of the issue can be seen on the top most section.
   

• Related Articles

• How to start using Help Center

  Check your email inbox and find an invitation for FUJISOFT America's Help Center. Subject: FUJISOFT America, Inc. Customer Self Service Portal Invitation Click "ACCEPT THE INVITATION" and Open the Help Center page Enter the password you preferred ...

• How to create and manage tickets

  Manage Tickets  Sign In to Help Center. Go to "My Area". Click your department name on the right side. The tickets can be searched by entering keywords in the "Search field". To see tickets related to your company: click the corresponded Department ...

• How to sign in to Help Center

  Go to https://desk.zoho.com/portal/fujisoftamerica2/ Click "Sign In" Enter email and password and click the "Sign In " button. All set

• How to use a Knowledge Base

  1. Sign in to Help Center 2. Click "Knowledge Base". The specific article can be found by entering the keyword into the Search field.  The articles related to the Group are displayed at the top of the screen and can be accessed by clicking the Group ...